Nokia seem to be letting the little things slip
Hey all,
This is just a bit of a rant on my part because Nokia seem to be letting the little things slip!
It starts when I buy a 6303 for a gift so thought get from the Nokia store so it’s unlocked (cus they are a pain to unlock) and so I can get in black which seem to be scarce in the UK especially because I want to use a o2 SIM in it! (Managed to also use a 10% voucher code and should get another 10% back through Quidco)
So I order, and the package arrives a few days later and think to my self…i’ll just check it out and set it up so it’s ready for the person to use…
Nokia 6303 Box Label
Ok so far so good – Correct phone, UK type and correct colour according to this, lets open it up…
Nokia 6303 phone + voucher
Ok it is the black one and they have even included a voucher for 10 free Music Tracks, nice 
…
Nokia 6303 Accessories
Now here is where things go wrong…Nokia seem to think that in the UK we use 2 round pin plugs (or want us to charge our phones in the bathroom in the shaver socket!)
Now I bet you’re wondering why have I wasted your time about a small mistake like this?
Well it’s because recently Nokia seem to just keep slipping up, Ben over at The Really Mobile Project spotted that the Nokia online shop sent out very strange e-mails last month after pre-ordering the N900:
- Link to track package was invalid
- E-mail to contact Nokia not correct
- Phone number to call Nokia (for a uk purchase) was: 1-800-***-****
Now I challenge you to be able to call that number and get through to Nokia! - General tone of some part of the E-mail sounding unprofessional
Maybe these are just a couple of things that have been happening and Nokia thought would go unnoticed…but why does it seem to be happing to us bloggers so much, are Nokia trying to make us loose faith in them?!?
Ow yeah and the other reason I thought I’d spread the word is that they were supposed to call me back today with a resolution (hopefully a replacement changer) but never did!
If you have had a similar thing happen let me know…just comment below!
Category: Nokia
Meh. That’s why I never order such stuffs from the net. Especially not from Nokia itself – have you not noticed that they’re selling everything at least 10-15% more expensive than in a general GSM store? Or is that just so in Hungary, or does that extra money only make a difference for me?
In any case, if you haven’t already lost faith in Nokia after all the N97 fiasco and the problem you mentioned with the N900 pre-order, then…you’re a really firm believer.
Imagine not checking that and the person finding it on the day of the gift-giving. EU 2 pin for UK 3 PIN…tsk.
As a tip, some popular mobile phone retailers sell their pay as you go phones “unlocked”. Just check and ask – CPW is a good bet.
that’s the thing…getting it from nokia only worked out about £1 or £2 more then from retail stores (after I used the 10% off and after I get 10% back from quidco) so thought better to get there so that I know it will be one which has the latest soft, no branding, don’t have to top up £10 onto a new sim card and full proper warranty
oh dear, not good
i was thinking when i got my very limited n96 1 of 96 that i end up getting a eu plug, but no it was a uk plug, so i have no idea whats up with them
(on a small note the plug f**k up my limited box as it was way bigger
http://www.youtube.com/user/j2001m#p/u/8/YQKh4bz9uGY
[...] (Walkthough/Review) 12/12/2009 – FULL N900 Talktime Test (3G Connection)! 11/12/2009 – Nokia seem to be letting the little things slip 08/12/2009 – My mini N900 Review (loaded with screenshots) Possibly related posts: [...]