Ask a Nokian

 

I often get emails directed to me as if I was customer support.

Whilst I try to reply to as many as I can, there’s so much more that I’ve missed which is a shame as I’d like to help them out but I’m just limited with time.

I thought it might be better to open up a section where folks can possibly leave a question that others might be able to reply to (either with direct help or a link to where that help can be found). It’s an interim solution whilst there is no forum at the moment. More people to assist and more likely they’d know more than I do using the collective force of Nokians. It’ll also make it slightly easier for me to see those questions as I also often miss emails if I don’t get to them in time.

This section will be visible under tips. Tips>Ask a Nokian

Alternatively it can be found at:

www.AskaNokian.com

The www bit is oddly mandatory.

Ask a Nokian:

If you have a question or query about your Nokia, just leave a message below.  If you know an answer to someone else’s question, or know where that question can be asked (e.g. a link) feel free to help them out.

 

Comments (330)

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  1. Armaan says:

    Will nokia lumia 620′s battery get damaged if i use it constantly and can i replace another battery with more power storage capacity in nokia lumia 620. Plz help.

    • Caleb says:

      Is it worth it to just now go get a Nokia 920 for ATT? Or does it make more sense to stick with my crappy iPhone ); Im waiting for the Eos but I here it only comes in one color ); PLEASE HELP

  2. Marco Handmann says:

    I’ve tried to find a simple data counter for my brand-new Lumia 620. Looks like there existed an app called “Counters” for the 610, and I read about “Nokia XPress” and “Data-sense”, but I couldn’t find any on the store or via Nokia beta.
    All I found so far is a third party app called “Call Credit” which supports some Countries and Networks, but Virgin Mobile Canada is not yet there. And it even looks like this is a webbot that checks the account, which would result in a 4h delay in accuracy and for that reason not a great solution.

    I am quite disappointed that Nokia hasn’t tackled such a simple core function like a data count yet. I haven’t worked with BB10 or iOS lateley so don’t know the situation there, but in comparison to Android this lack of availability of such a simple app is astounding.
    I bought my phone on the free market, so it is not locked to a carrier.

    Looking forward to some feedback on this situation.

    Thanks,

    Marco

  3. freak says:

    does lumia 520 support city lens app?

  4. Sasa says:

    Will Nokia make some DUAL SIM SMART PHONE?! For example like Samsung Galaxy Duos S 7562. Why Nokia does not make Nokia Lumia with dual sim?!
    It is a shame that Nokia does not have any SMART DUAL SIM PHONE in the rank of Samsung. For example: touchscreen gorilla glass, carl zeiss camera at least 8 mpix, navigator, great video, windows phone OS, gmaps, and so on. I hope you will do that soon!

  5. jass says:

    i was just wondering if there’s a installous version of WP8. so that we lumia 920 users can download and play games. HD games to be precise.the specs are there. the HD games were not.

  6. Tamás says:

    Is there any other way to contact Nokia’s technical support team beside Twitter?

  7. Patata says:

    Does anyone know how to change the default gateway / IP and DNS for a Wlan Connection on the Lumia 800? I just can’t find anything like that. Thanks :)

  8. tushar says:

    is Temple run supported on lumia 520??

  9. nadeemi says:

    I have Belle On nokia E7.0 and its video player just crashed now its not working for any file either liv from or downloaded to mass memory only audio comes out
    please help me

  10. Sunil says:

    After Win 8 what is next, we are hearing Nokia 950,928 all those models are coming with win 8 but what next, when Nokia will launch its new high end smartphone with new OS, i think this time Nokia should come up with major changes as far as OS concern

    Nokia this is the right time gain your lost market share but you have to come with out of the box don’t too much think on camera, except there is lot of stuff which you need look into

    hope in this September you don’t disappoint us, hoping that Nokia will come with big surprise,,,,,,,,,,,, and we can WOWWWW Nokia you did it,,,,

  11. Sasa says:

    I hope that Nokia will come with big surprise and bring us DUAL SIM SMART PHONE!

  12. reptile says:

    Just got my 808 Pureview and was wondering about NFC Payment. I know the hardware supports it, but what software do I need? What apps? How do I do it?

  13. Angie says:

    Surprise de découvrir un hors-forfait. J’ai découvert que j’avais envoyé un SMS au 36300… ce que je n’ai jamais fait et numéro qui correspond à MyNokia. Je veux donc stopper cela car je n’ai rien demandé. Comment faire ? Merci

  14. AdriiLeanz says:

    will nokia still consider to use meltemi as an operating system for their feature phone.

  15. Ishaan says:

    so, I got a new Lumia 920
    and unknowingly registered with my old nokia account that was already in use on my previous lumia
    now, when I opened the Nokia Music app for the first time, it merged my Nokia Music unlimited subscription with my previous phone, and now I’ve only got 60days for Nokia Music Unlimited instead of the 1yr I should’ve got
    Is the any way I could get it right now??

  16. Dazzy says:

    can Temple run and spider man and batman game will run on nokia lumia 720

  17. ray says:

    i own nokia lumia 610 it just shut off and i on it only nokia will appear infort the phone is no more working

  18. Diana says:

    Hi!
    I have received the notification for the Tweeter update. But I cant install it, I get the “unable to trace dependencies” message. Is there a simple way of bypassing this problem?
    Thanks…

  19. ranajeet says:

    why nokia donot make any android phone.

  20. trishala says:

    My Nokia lumia 520 screen had been broken is there any warranty provided by Nokia on it.

  21. AW says:

    I’ve bricked my N9. How can I recover it without the use of NaviFirm now that it’s not accessible anymore?

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