Video: Nokia's Niklas Savander talks openly about Nokia N8 Quality issues and boot up problem.

Experienced a defective Nokia N8? Apparently this is a small number compared to what has been shipped but that’s not what’s important. The fact is some customers have ended up with a N8 that could be defective. And Niklas points that out, “For the individuals experiencing it – it is a significant issue”, and later, “Any dissatisfaction of an individual consumer with a Nokia product is always a source of concern”.

This concerns with a “power down or not power up” issue, i.e. your N8 dies and won’t boot up again. Ever. I think Iain Wallace had something like that (with his N8 from Nokia World – early batch). He’s received a replacement btw.

The problem has been traced to how the “engines” were assembled and this has now been sorted on the production line.

IF YOU HAVE EXPERIENCED THIS PROBLEM, CONTACT NOKIA CARE CENTRE. No further details have been given on what’s going to be done – handset sent away for repair or swap, former being quite inconvenient. My N97 had the camera lens problem and I never swapped it because I could not just do away with it. That and the laziness.

“We have been getting excellent feedback from consumers on the capabilities of the Nokia N8, but in the last couple of days you may have seen stories in the media about a very small number of users reporting that their Nokia N8 is not switching on as it should. Product quality is a top priority for Nokia, so we’d like to take this chance to offer you some clarification on the topic.

Watch a video where Nokia’s Excecutive Vice President Niklas Savander talks about the Nokia N8 quality and what we are doing to make sure people can get the best possible experience with their device. As always, normal Nokia warranty rules apply here, so if you encounter any problems with your device, we advise you to contact your local Nokia Care.”

[youtube=http://www.youtube.com/watch?v=z2f4MnLKiT4]

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Although it’s unfortunate, it’s great to see Nokia’s honesty and openness about such an issue and that, well, they give a damn to address it. Some may make comparisons with Anssi Vanjoki’s admissions on N97 fault but that was on the entire basis of poor decisions and compromises taken with N97. Here, N8’s are fine and just a small batch are experiencing such problems of defect.

Tags: N8, Niklas Savander, Nokia N8, Nseries

Category: Nokia, Nseries, Symbian, Video