Repairing your Nokia: Finding your Nokia Care Point

If you’ve ever had the misfortune of developing a fault with your Nokia phones, your options are either to go back to your retailer/network provider or find yourself a Nokia Care Point. The latter is one I’ve had no problems with so far (touch wood) with my network/retailer repairs having made me wait as much as 4 months to get my INSURED phone back.

You can find the nearest Nokia care point near you by going to http://europe.nokia.com/support/repair-and-recycle/repair/care-points

Just find your country and you’ll be directed to a store locator. Of course, I used Ovi Maps on the N97 to get me there (given all the flack the N97 gets, it is top notch for navigation. I sometimes wish I get lost more often so I can get Ovi Maps out)

Google Maps was giving me info of repair points way out of cardiff. This was 3 minutes from the town centre (Cardiff)

http://www.nokia.co.uk/home/find-a-store/store-locator

Different shops have different set ups. Most of the time, they are mobile phone shops for multiple brands/networks but will also do mobile phone repair.

Make sure you back up all your information (if you can) before popping in to the shop. They’ll take your details, and if your phone is within warranty, your repair is free of charge (and most of the time, they’re much faster than other repair places I’ve tried)

Ring up your chosen repair place if possible and ask if they can do the repair procedure in house. Sometimes they can do it for you there and then so you’ll only be out of that phone for a short while. Other times, you’ll have to send it away which would take 7-10 working days (aka 2 weeks).

This is the Nokia/Repair booth at Zone Telecom. That’s Steve there, a very cool N97 Mini user (didn’t get a snap of Minesh who was also very friendly and informative about the repair process).

• Most care points don’t just repair. They can flash your handset with new firmware/update software if you don’t want to be doing that yourself.

It doesn’t take any time to get your details sorted. At the end, just collect and keep your receipt safe. You should get a call when the repair is done, and then pick up your repaired Nokia.

Where do you get your Nokia serviced? How has your experience been?

Fingers crossed your Nokia won’t ever need to go to a repair point any time soon 🙂 (My indestructible 3310 is still alive and kicking, never seen the phone doctor once)

Tags: Cardiff, Nokia, Nokia Care, Repair, Zone Telecom

Category: Nokia