Symbian Anna Troubleshooting Guide – All your questions answered (well, nearly)

According those who voted in our last poll, Symbian Anna gets a good 4 star thumbs up from you guys who got the update. However, some of you still have many questions that I’ve seen a few times in comments – whether about the effects of the update or questions on availability.

DM emailed us a tip that those folks might fund quite useful. With the Official Symbian Anna Troubleshooting guide, you can see the official word from Nokia.

http://discussions.europe.nokia.com/t5/Software-Updates/Symbian-Anna-Troubleshooting/td-p/1127953

Here’s a list of the questions answered as a quick view without the answers. See the troubleshooting guide.

1. Why don’t I see Symbian Anna update packages in the software update client on my phone? MNB
   
2. Why don’t I see Symbian Anna update packages in OviSuite?
3. Why don’t I see Symbian Anna after just having my phone updated over the air via the Software Update client?
4. Why can’t I download Symbian Anna application packages (Installation fails)?
5. Why have I lost Quickoffice and Adobe pdf reader after downloading and installing Symbian Anna?
6. Why do I get an error message “Phone setup: Feature not supported” after the update to Symbian Anna? MNB
7. Why do I get Error 12017 when trying to update to Symbian Anna via OviSuite?
8. What happens if I skip the application updates (i.e. have only downloaded the operating system update) while updating to Symbian Anna?
9. Why do I get the message “Phone feature not supported” after the Symbian Anna upgrade?
10. What is included in the Symbian Anna Update ½ and 2/2 application packages?  
11. How should I update Symbian Anna if I’m in an area with weak network coverage?
12. How do I update to Symbian Anna when my productcode belongs to a “SWAP” device?
13. Why can’t I see the new surround icons after updating to Symbian Anna?
14. Why do I have mixed old & new icons in the menu or Homescreen after Symbian Anna update?
15. Why is the splitscreen QWERTY not visible when using Swype after Symbian Anna update?
16. Why is the split screen view available in Messaging but not in Conversations after updating to Symbian Anna?
17. Why don’t I have a split-screen Qwerty after updating to Symbian Anna on a Chinese N8/C7/C6-01/E7?
18. Why are my widgets not working after the Symbian Anna update?
19. Why are my widgets slow to appear after the Symbian Anna update?
20. Why is Mail for Exchange (MfE) not syncing emails after the update to Symbian Anna?
21. Why is Ovi Store not working after the Symbian Anna update?
22. Why are my pictures slow to appear in the Gallery after the Symbian Anna update?
23. Why don’t I see all my pictures any more in the Photos application after updating to Symbian Anna?
24. Where should I copy the images and videos in my Symbian Anna phone if I want to view them in the Photos application?
25. Why are my albums not shown properly after updating to Symbian Anna?
26. Do you have problems with Symbian Anna & Nokia Big Screen?
27. Why have I lost Quickoffice and Adobe pdf reader after downloading and installing Symbian Anna?
28.  Why is my GPS very slow after the update to Symbian Anna?
29. How can I reduce the battery consumption after updating to Symbian Anna?
30. Why don’t I have a Games folder on my N8/C7/C6-01/E7 despite updating to Symbian Anna?
31. What is the “Signal Booster” icon that is visible after the update to Symbian Anna in the Applications folder?
32. Why is the connection pop up missing after updating to Symbian Anna?
33. Why don’t I see subtitles anymore In the video player after the update to Symbian Anna?
34. Why does my E7 display stay black when I make or receive a call after the Symbian Anna update?
35. What happens to paid licenses for Quickoffice and Adobe? Will the license still be valid after the Symbian Anna update?
36.  Is network mode set back to “dual mode” after Symbian Anna update?
    
37. Data use in home country reverts to SIM default value after Symbian Anna update

Category: Nokia, Symbian