How to fix the Lumia reset spinning cogs at home

| October 11, 2013 | 146 Replies

Nokia’s Lumia line is still plagued with the worst bug ever, if you ever want to reset your phone, NEVER and I mean never use the reset button in the setting.

Update COgs

Mainly because If you do reset it chances are you’ll spend the next day or so waiting on a spinning cogs animation that may or may not reset your phone successfully.

While in old days we could just flash the phone with Nokia Care Suite, now as Nokia closed its servers to our peeping eyes, our only option became to take the phone to Nokia Care Center!

I’m glad to report that Nokia updated its “Nokia Software Updater for Retail to version 4.1.0″ which added an option so direly missed: “My device does not boot up.” those of you Nokia veterans this basically dead phone flashing, this NSU is basically idiot proof.

The process goes as follows, install the NSU for retail 4.1.0 or update it if you already have it.  104MB

This only works on Windows 7 & 8.
Run NSU and this screen pops up, click on My device doesn’t boot up


Make sure your phone is charged; using a low powered USB port(PC/laptop port)

(DO NOT USE WIRELESS CHARGING or the wall charger as both will heat up the phone to dangerous degrees as the spinning cogs already heat up the phone)


Now that you have a fully charged phone stuck on animated cogs, Connect the phone and click continue

(I know they say disconnect it, its okay connect it anyways)



When the “waiting for device connection” screen comes up, press and hold both the “power” button and the “volume down” button until the phone vibrates and your pc detects a new hardware, the installer will take over and will prompt you to install a hefty 1.2gb worth of firmware, after which it’ll flash the firmware and you’ll get your Lumia back to life.


Warning: This “MAY” void your warranty, the logic behind the voided warranty is up for debate; if your device loses connection during flashing like in case of a faulty cable, electricity outage or any other trouble you’ll brick your phone and thus Nokia can’t be held responsible for this.

It didn’t work?

Use an original USB cable, if you’re flashing via a desktop PC (which I don’t recommend) use the motherboard’s USB port and not the port embedded in the case, DO NOT use an extension cord too.
Many drivers get installed during the setup of Nokia Software Updater, make sure you don’t stop them from doing so.
The actual flashing process is not related to the firmware download so don’t be afraid if your phone got disconnected then, but once your phone reboot please for god’s sake do not remove it or touch it until its done.

If all of the above didn’t work just change the PC you’re using to do this.

Thanks for reading and I’m glad to answer any questions down bellow, but I have no idea when your updates come out so please leave that out of the comments. :)


Tags: , , , , , , , , , , , ,

Category: Applications, How to:, Lumia, Nokia, update, Windows Phone

About the Author ()

I love mobile photography, I have a serious 8 years relationship with Nokia , and a love/hate affair with Microsoft. you can follow me on twitter @nabkawe5

Comments (146)

Trackback URL | Comments RSS Feed

Sites That Link to this Post

  1. Tips Mengatasi Brick Windows Phone | idWinPhone | October 13, 2013
  2. Nokia Software Updater for Retail now available as the ultimate bricked phone rescuer | WMPoweruser | October 13, 2013
  3. Nokia Software Updater for Retail now available as the ultimate bricked phone rescuer | October 13, 2013
  4. Nokia Software Updater for Retail 4.1 disponible - | October 13, 2013
  5. วิธีแก้ไข Nokia Lumia ค้างที่หน้าฟันเฟือง ด้วยตนเอง | October 13, 2013
  6. วิธีแก้ไข Nokia Lumia ค้างที่หน้าฟันเฟือง ด้วยตนเอง | October 13, 2013
  7. Como “ressuscitar” um Nokia Lumia brickado! | omeuwindowsphone | October 14, 2013
  8. WPDang || 如何轻松修复Lumia重置卡在齿轮界面? | October 14, 2013
  9. 如何轻松修复Lumia重置卡在齿轮界面? | October 14, 2013
  10. Cách khắc phục máy Lumia bị treo trong thời gian dài khi reset hoặc update | 99xu - Tin tức | October 14, 2013
  11. NSU for Retail 4.1: sblocco i Lumia con problemi di avvio | October 14, 2013
  12. Nokia Software Updater for Retail 4.1 consente di sbloccare i Lumia con problemi di avvio | Frog In The Box | October 14, 2013
  13. Fix Bricked Nokia Lumia with Nokia Software Updater for Retail [How To] | October 14, 2013
  14. Nokia Software Updater actualizado a la versión 4.1 | October 14, 2013
  15. How to Fix a Bricked Lumia with Nokia Software Updater for Retail | October 14, 2013
  16. Cómo solucionar el problema de engranajes con Nokia Software Updater | October 14, 2013
  17. Cách khắc phục máy Lumia bị treo trong thời gian dài khi reset hoặc update | October 14, 2013
  18. 如何轻松修复Lumia重置卡在齿轮界面? - 科技辣 | October 15, 2013
  19. Microsoft, please… fix the cog wheels issue! | PureView Club | November 10, 2013
  20. [Guia] Seu Windows Phone travou? Não liga mais? Confira estas dicas em vídeo. | Windows Phone Mania | November 20, 2013
  21. [Guia] Seu Windows Phone travou? Não liga mais? Confira estas dicas em vídeo. | | November 21, 2013
  22. How to recharge and ‘turn on’ your Nokia Lumia 920 embedded with Windows Phone 8 | Maya Chitchatting's Blog | March 9, 2014
  23. How to recharge and ‘turn on’ your Nokia Lumia 920 embedded with Windows Phone 8 | Maya Chitchatting's Blog | March 9, 2014
  24. Geek in Greenhills Fixed a Lumia that Nokia Declared Beyond Economical Repair | DUOGEEK | April 14, 2014
  25. Internet Explorer | May 3, 2014
  1. Hello There. I found your blog the usage of msn. This is an extremely neatly written article.
    I’ll be sure to bookmark it and return to learn more of
    your useful information. Thanks for the post. I will definitely return.

  2. Victor Hugo says:

    Hey there,

    I’m thinking I’m being quite unhappy with my Lumia 1020.
    I’ve installed the 8.1 beta version and so. It was working normal, some bugs, but for a beta version, normal to accept the idea of it.

    My flash wasn’t working with the 8.1 version when I decided to get back to the 8.0. The process had began and it was doing fine. When it apparently seemed to have finished, the phone never turned on back again.

    It’s completely bricked, none of those triggers ( volume down + power ) and others have worked whatsoever.

    My mobile is completely dead. What should I do? Do you think you could help me with it?

    I’m really whiling to take my mobile to the warranty centre and this way, I’d leave it with Nokia and they would be responsible for that, since it’s still in the warranty period.


  3. This is very interesting, You are a very skilled blogger.
    I have joined your rss feed and look forward to seeking more of your great post.
    Also, I have shared your web site in my social networks!

  4. That is a very good tip particularly to those fresh to the
    blogosphere. Simple but very precise info… Many thanks for sharing this one.

    A must read article!

  5. Hi there! This is kind of off topic but I need some help from an established blog.

    Is it very hard to set up your own blog? I’m not very techincal but I can figure
    things out pretty quick. I’m thinking about making my own but I’m not
    sure where to begin. Do you have any points or suggestions?

  6. My brother suggested I might like this blog. He was totally right.
    This submit actually made my day. You cann’t consider just how much time I had spent for this information! Thank you!

  7. Hi it’s me, I am also visiting this web site regularly, this web page is in fact pleasant and
    the visitors are in fact sharing good thoughts.

  8. Hey there! This is my first comment here so I just wanted to give a quick shout out and say I
    really enjoy reading your blog posts. Can you suggest any other blogs/websites/forums that deal with
    the same subjects? Thanks a ton!

  9. I got this web site from my buddy who shared with me on the topic of this website and now this time I am browsing this
    web site and reading very informative articles or reviews at this place.

  10. seo article says:

    It’s remarkable for me to have a website, which
    is beneficial in favor of my knowledge. thanks

Leave a Reply