Nokia Lumia 900 connection fix – Nokia gives $100 good will gesture, update-fix in 5 days or swap now with updated Lumia.

Some Nokia Lumia 900 and Titan II users have reported problems connecting to AT&T LTE. I wasn’t sure if that was an AT&T issue or something specific to Nokia as was the recent reports.

Anyway, not to shy away, Nokia are immediately addressing their customers concerns (as opposed to fobbing them off and telling them something like they’re holding it wrong). Nokia are being pro-active to help those affected and more so.

http://conversations.nokia.com/2012/04/11/putting-people-first/

As a good will gesture, current Nokia Lumia 900 owners will get $100 towards their AT&T bill (I wonder if AT&T’s helping out there – who is the issue with?). You’ll also get this if you get a Nokia Lumia 900 up until 21st April. That’s whether your handset is affected or not, you will still get Nokia’s good will gesture.

To address the possible connectivity issue you have two options:

An update will be available on or around April 16th (5 days time) that will fix the bug

Swap your current Lumia for an already updated Lumia 900.

Shame, shame, shame that a bug like this could appear for such a critical handset. Hopefully it has not been too widespread and props to Nokia at least for nipping it in the bud and addressing their customers best interest first.

Category: Nokia