How to: Hard reset your Nokia N97

| July 18, 2009 | 475 Replies

If you’re unfortunate enough to encounter a problem on your Nokia N97, a hard reset maybe what you need to do. This wipes the entire phone memory and settings fresh to how it was (or should be) when you bought it. It’s also useful if you’re also unfortunate enough to have to send away your Nokia N97 for repair or exchange, or maybe in future  you maybe selling it and don’t want your information/details/media stored onto your device for someone else to access.

The traditional method won’t work as the N97 doesn’t have the old keypad. After you’ve backed up your data onto memory card/pc/ovi, turn your phone off and simultaneously press these four buttons circled in red.

  • Caps shift
  • Space bar
  • Delete button
  • On button

You’ll know it’s worked when you see the initial set up screen, asking country of origin. I haven’t actually tried this, but I’ll be doing so when I return the trial N97.

Update 26-07-09 - tried it -

  • wiped phone memory but did not touch the mass memory (you’ll have to format that separately via File Manager) – got 61 MB back.
  • Applications installed onto the memory card are still present
  • Fixed voice dialling, but after restoration from memory card, voice dialling was disabled again -_-
  • Hasn’t Fixed broken GPS. Refuses to get a GPS fix.
  • Restoring from memory card doesn’t put back widget/applications from phone memory you would have hoped to have been backed up on memory card – e.g. facebook/Nokia Messaging/N-Gage is gone.
  • Restoring from memory card does not restore the menu to how you may have reconfigured it (extremely annoying).


I’m not sure if the *#7370# code (enter code in dialler) has the same effect of wiping everything on the N97 – I’m not going to try and find out. In previous experiences with other Nokia devices, the button method has the advantage of being able to reset your phone if your device refuses to turn on.

Soft reset

- back to factory settings: This should maintain your data (contacts/messages/calendar/notes etc), just returning your N97 back to all previous settings

From menu:

Settings> Phone>Phone Management>Factory Settings

Via Symbianplanet

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Category: 5th Edition, How to:, Nokia, Nseries, S60, Symbian

About the Author ()

Hey, thanks for reading my post. My name is Jay and I'm a medical student at the University of Manchester. When I can, I blog here at and tweet now and again @jaymontano. We also have a twitter and facebook accounts @mynokiablog and Check out the tips, guides and rules for commenting >>click<< Contact us at tips(@) or email me directly on jay[at]

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Sites That Link to this Post

  1. Thoughts on the N97: A firmware upgrade should give you the option to restore EVERYTHING to factory default | The Nokia Guide | August 6, 2009
  2. Tip of the day: How to: Hard reset the N97 | The Nokia Guide | August 11, 2009
  3. Problem with N97 screen and keyboard - Page 2 | September 19, 2009
  4. Hard reset N97 | September 20, 2009
  5. Version 11 update problem | September 23, 2009
  6. My Nokia N97 Won’t Start!!! I don’t want to Hard Reset. « My Nokia Blog | October 2, 2009
  7. Changing Branding on a N97 | October 26, 2009
  8. How to: Escaping the Nokia N97 hard-reset (tips and tricks) | My Nokia Blog | November 5, 2009
  9. How to hard reset Nokia N900? | My Nokia Blog | January 3, 2010
  10. New Nokia N97 firmware update V21.0.045 and 21.2.045 from Feb 1, 2010, 08:00GMT. | My Nokia Blog | February 1, 2010
  11. N97 Failed Boot up/Hard Reset Problem Fixed by new firmware update V21.0.045?! | My Nokia Blog | February 2, 2010
  12. N97 Failed Boot up/Hard Reset Problem Fixed by new firmware update V21.0.045?! phones, reviews, games free download, software, themes, applications free download, price, features, update, wallpapers, free download | February 4, 2010
  13. Onderweg… » Archief » Nokia N97: Blijft lastig | June 9, 2010
  14. Changing the Product Code on your Nokia N97 | Shane's Place on Mobile Convergence | October 4, 2010
  15. How to: Hard reset your Nokia N8 | My Nokia Blog | October 12, 2010
  16. Nokia Hard Reset – GeekLogy | May 22, 2012
  17. Ezra Urrutia | June 26, 2012
  18. How to Hard reset your Nokia N8 | Cell Pakistan | February 21, 2013
  19. reb00t » Blog Archive » Hard reset Nokia N97 | February 14, 2014
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