How to: Hard reset your Nokia N97

| July 18, 2009 | 476 Replies

If you’re unfortunate enough to encounter a problem on your Nokia N97, a hard reset maybe what you need to do. This wipes the entire phone memory and settings fresh to how it was (or should be) when you bought it. It’s also useful if you’re also unfortunate enough to have to send away your Nokia N97 for repair or exchange, or maybe in future  you maybe selling it and don’t want your information/details/media stored onto your device for someone else to access.

The traditional method won’t work as the N97 doesn’t have the old keypad. After you’ve backed up your data onto memory card/pc/ovi, turn your phone off and simultaneously press these four buttons circled in red.

  • Caps shift
  • Space bar
  • Delete button
  • On button

You’ll know it’s worked when you see the initial set up screen, asking country of origin. I haven’t actually tried this, but I’ll be doing so when I return the trial N97.

Update 26-07-09 - tried it –

  • wiped phone memory but did not touch the mass memory (you’ll have to format that separately via File Manager) – got 61 MB back.
  • Applications installed onto the memory card are still present
  • Fixed voice dialling, but after restoration from memory card, voice dialling was disabled again -_-
  • Hasn’t Fixed broken GPS. Refuses to get a GPS fix.
  • Restoring from memory card doesn’t put back widget/applications from phone memory you would have hoped to have been backed up on memory card – e.g. facebook/Nokia Messaging/N-Gage is gone.
  • Restoring from memory card does not restore the menu to how you may have reconfigured it (extremely annoying).


I’m not sure if the *#7370# code (enter code in dialler) has the same effect of wiping everything on the N97 – I’m not going to try and find out. In previous experiences with other Nokia devices, the button method has the advantage of being able to reset your phone if your device refuses to turn on.

Soft reset

– back to factory settings: This should maintain your data (contacts/messages/calendar/notes etc), just returning your N97 back to all previous settings

From menu:

Settings> Phone>Phone Management>Factory Settings

Via Symbianplanet


Tags: , , , , , , , , , , ,

Category: 5th Edition, How to:, Nokia, Nseries, S60, Symbian

About the Author ()

Hey, thanks for reading my post. My name is Jay and I'm a medical student at the University of Manchester. When I can, I blog here at and tweet now and again @jaymontano. We also have a twitter and facebook accounts @mynokiablog and Check out the tips, guides and rules for commenting >>click<< Contact us at tips(@) or email me directly on jay[at]
  • Everaldo Bortnocello

    Pela sequencia ñ deu mas pelo codigo *#7370# de muito obrigado por isso valeu mesmo eu fiquei quase 2 anos com meu N97 parado por ñ consegui asisténcia técnica pra ele fui no Paraguai e me cobraram 80 reais depois de um mes sumui a memória de volta ñ tinha adiantado nada eu gastar
    querro saber como limpar a memória de massa dele sem ir la e ir em opcão-formatar quero outro método

  • nicolaas

    Excellent post. Keep writing such kind of info on your site.
    Im really impressed by your blog.
    Hello there, You’ve performed an incredible job. I’ll certainly digg it and individually
    recommend to my friends. I’m confident they will be benefited from this website.

  • nas

    thanxxxxx a million guys, atleast i can use my phone now……

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  • http://google venkat

    thank you so much to halp

  • Rayn Joseph

    I have a Nokia 5530 Xpress Music. 5 months back while doing MMS it just stooped responding I waited for
    nearly 10 minutes but just same hangup so I tried to Sw Off the phone but no use. I am forced to remove
    the Battery and refixed after a minute and tried to SW ON the phone but only a vibration sound and
    it does nt Sw On. I tried several times for two days but no use. I gave the phone at a nearby
    Nokia Care center for repairs after one week they returned it stating that they could not repair this.
    Please Let me know How could I get this phone repaired ? Where can I get this done what I should do ?
    my email roschetronic”

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  • How To Create A Blog

    It’s amazing in support of me to have a site, which is good designed for my know-how. thanks admin

  • touqeer

    this is very good,100%good for n97

  • Cedric Rodrigues

    Thanks for the hepl…

  • Flexi

    D best

  • TK

    thank u, u just saved my phone. if I HADNT seen this I wudav smashed it on the floor already lol

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    Ich wollte einfach einen netten Gruss da lassen. Bin eben
    auf eure Seite gestossen.

  • Anggur Hossain

    thanks bro!!!
    Caps shift
    Space bar
    Delete button
    On button
    it`s wark!!

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    Ich bin gerade zufaellig auf Ihrer Website gelandet (war auf der Suche nach einer anderen Websiete).
    Ich moechte diese Seite nicht verlassen, ohne Euch
    ein Lob zu dieser klar strukturierten und schick designten Page zu hinterlassen!

  • GSM Hardware Repair

    good job nice post thanks bro

  • Read Full Report

    Greetings, nice website you have there.


    please help need to reset my phone but now it ask for a lock code

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  • Edmund

    Thank you! I was able to open N97 phone and was spared from paying $13 .