Lumia 820 Q&A- Your Questions Answered

| September 28, 2012 | 51 Replies

A couple days ago we asked if you had any questions for the Lumia 820 product managers, well here’s the inside scoop regarding everything 820 related:

Q: I’d like to start off with the actual design of the 820, the 800 was the first Lumia device to carry on the N9′s “Fabula” design, as well as the curved glass; yet the 820 has none of those; which are present in the 920, any specific reason for switching up the design language?

A: Fabula is more a mindset than a specific design style. The Lumia 820 incorporates the same elements as the Lumia 800, Lumia 900 and Lumia 920 which are attention to detail, quality material and craftmanship.

Q: Is the camera module of the 820 the same as the 900′s 8MP or is it closer to the 920 minus the OIS?

A: The Capture and Relive experience is made out of 3 different elements: the hardware module, integration between hardware and software and the user interface for the camera. In the Lumia 820 we are completely changing the camera UI and the integration between the HW and SW. while the camera module will be the same, the experience for our consumer will be greatly improved and new.

 Q: I didn’t see the Micro SD slot in 820 . Does 820 supports hot swappable Micro SD cards ? or the slot is located under the battery ?

A: we have MicroSD card support in Lumia 820. the card slot is placed so that you need to remove the battery in order to access it

 Q: Will the Lumia 820 support 64GB SD cards or is there a maximum limit set?
A:  Yes, the Lumia 820 will support 64GB microSD cards.
Q: Since the Lumia 820 uses an Amoled screen will we see a comeback of the standby clock/ sleeping screen present in the N9 and Symbian devices?
A: For the standby clock and sleeping screen, we are definitely looking at the possibilities in that area
Q: The Lumia 820 looks like a redesigned Lumia 900. So is it a successor to the Lumia 900? I mean how are you going to differentiate between the two.
A: Both the Lumia 820 and Lumia 900 use similar design principles, so in that respect there are similarities. However if you compare the Lumia 820 and 900 from a technology perspective, there are bigger differences: the Lumia 820 has global LTE capability, NFC, wireless charging, memory card support and the list goes on.

Q: Any comment on Pricing/availability/carrier support in the USA and other regions?

A: we don’t have anything else we can say on that right now I’m afraid!

Q: We know from sales data in the nordic regions the NL 800 is having good uptake in business. Is the rugged case part of a strategy by Nokia to get into that market?

A: For the rugged case and business: through the versatilty we gain from the interchangeable shells, we are able to address different needs, be those consumer or different channels

Q: Does the Lumia 820 sport Corning Gorilla Glass?

A:  the glass on 820 is scratch-resistant, but it’s not Gorilla Glass.

Q: Does the Lumia 820 comes with free wireless charging shell in retail package?

A: That’s really a decision that will be made at the retail level and we can’t speak for our retailers I am afraid

Q: Will Qi wireless Charging be standard in all future Nokia products from now on? (optionally as a 3rd party accessory at least like the snap-on covers for the 820)?

A: Unfortunately we can’t comment on future devices… Sorry!

-The Qi standard is an open standard for wireless charging, but we can not really comment on possible 3rd party plans in the wireless charging area. But going forward, we hope to leverage on Qi being an open standard

Q: What are the improvements done on the battery life of the Lumia 820 over Lumia 900 as the Lumia 820 comes with a lower capacity 1650mAh battery and still give higher Standby and talk time

A:  Battery life improvements: we are improving in 3 different areas. Firstly, we have the Snapdragon S4 engine with improved power management capabilities. Secondly, we are adding Nokia know-how & expertise on the power management are starting from Lumia 820 & 920 and thirdly with wireless charging people will have a convenient and intuitive way to keep their devices charged

Q: What prompted you to get the snap on covers for the L820.

A:  In Lumia 820 we took the challenge to design a device that looks like a unibody device but would be much more versatile. With the Lumia 820 we are going beyond color and smart functionality with the covers, so you make the device more rugged with the protective shells, a wireless charging device or just a beautiful product with the design shells.

Q: With the release of the Lumia 820 we also saw a new range of accessories; (including the new JBL PowerUp and PlayUp as well as the fatboy pillows)- is this part of Nokias new strategy to involve itself in other “additives” besides phones that enhance the Smartphone experience? Since other Smartphone manufacturers tend to “tie-in” consumers with the additives such as their own marketplace and accessories?

A: @Ali: we are always looking to work with the best partners in areas we have mutual interests. If we talk about JBL and Monster, they are market leaders in their industries and tie is obvious to our Entertainment offering with Nokia Music and Mix Radio being the most obvious ones. With that partnership we can provide experiences to our consumers that are not available anywhere else for example providing a accessories that look and feel like your phone, can be connected easily using NFC and can charge your device wirelessly while playing music

Q: Can we expect the Lumia 820 to launch in the Middle east & Gulf areas alongside the rest of the world or will there be some delay issues (keeping in mind that the original set of Lumias never launched here due to the lack of Arabic support).

A:  we don’t have any specific details on that we can share right now (re; gulf areas)

Q: Not really a 820 specific Q, but: Are there any plans from Nokia/MS to integrate Whatsapp/LINE within the SMS app as right now it is only FB

A: we’re working together with Microsoft to provide the best possible 3rd party integration and experiences into the WP8 platform but we don’t have anything specific to say right now RE: Whatsapp

Q: There is a rumour that the location of the USB charging port has been standardized in Windows Phone 8. Can you confirm this? Related to this, can we expect USB charging cradles as a 1st party accessory?

A:  afraid we can’t comment on rumours like that!

Q: Is there a reason besides keeping the pricing down of using a lower resolution screen on the 820 (480*800)?

A: when we are looking at display resolutions, we need to carefully consider resolution together with the display size. for the size of the display we have for the Lumia 820, we chose the “standard” WP resolution due to the facts that it provides a much better readability for our consumers on the display size and due to the fact that the performance, mainly FPS, is something amazing in the new Lumia 820 OLED display with that specific resolution. The display experience is much more than resolution as we see on the Lumia 820 ClearBlack display and Nokia specific features like Sunlight Readability Enhancement

Q: Will there be an appreciable difference between Windows Phone 8 on 512 RAM such as on the 820 vs 1 GB on the 920?

A:  both Lumia 820 and Lumia 920 have 1Gb RAM because we want to offer the best performance in these specific product categories

Q: Does Lumia 820 supports USB OTG ?

A: it doesn’t have USB on the go specifically, but it does have a great USB experience including browsing files etc.

Q:  about the NFC Wireless charging cradle – will it launch a different app for each different cradle?

A:  with the NFC Wireless charging stand, the consumer can select which app is opened with NFC

Q: Are there any apps/uses being made of NFC besides wallet? We’ve heard of being able to launch a specific app when placing the phone on the dock, can you give us a clearer picture of what we can use the NFC for? (Bluetooth sharing?)

A: The WP8 platform is strong in the NFC area. In addition to Wallet, we have NFC support for several use cases like sharing links, and contacts, in addition to initiating pairing of Bluetooth accessories.

That’s about it; we only had 45 minutes, so we had to make the best of it; hope you guys found it useful.


Category: Lumia, Nokia, Windows Phone

About the Author ()

Hey, my name's Ali- Currently a fifth (and final) year Dental Student from Chicago; studying in Jordan. I love all sorts of gadgets almost as much as I love my cookies! Be sure to follow my Twitter handle @AliQudsi and Subcribe to my Youtube for the latest videos - no pressure. Thanks.

Comments (51)

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  1. stan says:

    what manager does not know the accessories that would be standard in his product? This 45mins is a waste…he just gave out nothing.

    • shallow ocean shoal says:

      Pretty frustrating to read. Particularly the first question.

      Are they talking about their product, or are they selling chairs at a furniture store? Insulting.

  2. Caesar says:

    I’m afraid I don’t understand the question about the RAM, or the answer. Does the 820 have 512 MB or 1 GB ?

  3. stylinred says:

    The Lumia 820 was quite a promising device until I read that its not Gorilla Glass…. how can you sell a phone in 2012/2013 that doesn’t have gorilla glass….

    • viktor von d. says:

      Yup, that’s a shocker. I think it’s because of the phone designs. the way the screen is married to the body probably doesn’t allow the use of gorilla glass. Damn that sucks, i was really considering the 820, but now this is the 2nd flaw of the device beside the lack of hd screen. And some of these answers are so shitty, like the one about screen resolution and the one about the design.
      It also sucks that you have to remove the battery to get to the sd slot.

    • Bloob says:

      That shocked me too. iPhone 4/4S were “scratch resistant”, that didn’t do much. Combined with some other concerns for the 820, 499e seems like 100e too much.

  4. harsh says:

    did he just confirm that we will have usb file transfer without using zune?

    • Mad Iguana says:

      It certainly sounds like there is some USB mass storage capability in there. Sweet!

    • lordstar says:

      Well I’m hoping for that as well but he mentioned “browsing files” which is quite different than being able to transfer file, hopefully though we still are able to transfer files with windows phone 8.

      • Chris Kaz says:

        What kind of file browser is there on the 820 and does it support a PC software similar to Nokia PC Suite or Ovi Suite to sync with Outlook?

  5. jiipee says:

    Has mr Ahtisaari been sleeping? “For the standby clock and sleeping screen, we are definitely looking at the possibilities in that area”

    He’s constantly talking about the glanceability and the result: nothing. Having informative stand-by screen is a must for me.

    • viktor von d. says:

      i think these are coming soon, maybe even in the 920 and 820, but they won’t talk about the entire features. i wonder if this could be done via an update later too?

      • Bloob says:

        Won’t come to 920, standby screen isn’t something that goes with LCDs.

        • flyingbathtub says:

          well, it actually can, but not as nice as OLED – good ol symbian devices with LCDs does have always-on notification on the LCD as well – but of course with no backlight, hence reduced readability and not-as-useful as the N9 ones or the S^3/Belle ones…

  6. Carbontubby says:

    For me, the 820 is a more attractive device than the 920 because:

    It’s cheaper! :)
    Smaller, easier to hold in one hand
    Removable battery
    Interchangeable covers
    MicroSD support!
    AMOLED screen, can’t go back to LCD after seeing ClearBlack AMOLED

    The camera module looks good enough and overall it looks like a decent device. Flagships are cool if you have money to burn, especially when buying unlocked phones, otherwise a second-tier device is enough for me.

  7. Jkl says:

    The more I read these interviews, the less I want these phones. Nokia took wayyyy too long to release the 920and 820. One of the reasons apple is so successful is the availability of their products on a global scale. Nokia could learn from them.

    • john mortimer says:

      hm, windows 8 is not out, there is no way they came out before nov

      • john mortimer says:

        yes they can use a beta maps app and f%%%ck all there customer over and then they keep buying the crap because its so good with there beta os that does not work right with more bugs and phone problmes that make any other phone look good

  8. mushfiq says:

    Wat thr hell shutytyyy, who ll buy lumia 820 wit out gorilla glass , u gotta be kiddin me Nokia

  9. Cani Lamentoqua says:

    I am Nokia N9 fan, but really those infos about has made my compassion is growing for those who will use this… Again: thx Nokia for the N9, the mobile of endless possibilities and almost problem-less, even when orphaned!

  10. Cani Lamentoqua says:

    Chinese manufacturer has just confirmed the mobile with Windows8 with price of 315$. Quite similar to Lumias.

  11. sr.d says:

    And what about multitasking??? It’s real?? Or better than the wp 7’5 experience?? Thats the question for mi. If they dont suport it at the same level than symbian or MeeGo i don’t want this phones.

  12. Christos says:

    I asked again.
    ahow many numbers in each contact can it support?? If I add some and especially if I Synchronize from a Gmail? Does it suport this??

  13. javid says:

    there is an app in the 920 called assistant (similar to iphone’s siri). will this app be available in the 820. and also will the 820 come anywhere close to the 920 in case of scratch resistance test.

  14. Niels says:

    Nokia 820 is NOT scratch resistant, I just noticed 2 big ones on my screen… This is the first time ever that I have a scratched screen, I am always very carefull about this: I never carry my Phone in the same pocket as my keys and I never put my Phone away screenside down. I find this a huge disappointment…

  15. anupam says:

    i’m using lumia 820.. problem is that i can’t upload photos in gmail.. pics r in phone memory.. hw do i solve da problem ???

  16. Dharmateja says:

    How do I open filemanager in Lumia 820….Windows 8 need to improve in lot of things..When will Windows 8 will upgrade to windows 8.1…When the Upgrade will be announced by Microsoft..

  17. Dusty says:

    With internet radio, you get pretty much what you want, when you
    want. The table top radio connects to the internet using Wi-Fi or Ethernet cable, and
    searches for stations by country, genre or call
    letters. Most radio stations on the Internet have offline counterparts.

  18. farzad says:

    can we use any scratch resistant for 820???????are you sure?
    please answer me pleaseeeeeeeeeee

  19. lumia820 store not working says:

    I recently bought lumia 820 and i couldn’t use “store” for downloading apps, but i could use facebook, maps and can browse,
    please reply as soon as possible

  20. unni says:

    lumia 820 have any hanging problem in any time

  21. Ani SIngh says:

    HOw can i send bussiness card in Nokia Lumia 802 also how to send the data via bluetooth

  22. julie says:

    when i receive a message from twitter, the ringtone is the same for messages, its not the ringtone of twitter so can i change it ? and plz how ?

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