Skype Preview App Causing Problems For WP8; Disconnects Chat, Crashes Tiles, Blocks Texts…+ How To Fix

| December 21, 2012 | 27 Replies

Over the past couple of days my Lumia 920 has been acting very strange, in a very bad way. Tile shortcuts would crash and redirect me to the homescreen, push notifications would be delayed, text messages fail to send, Caller ID no longer works (outgoing and incoming calls show up as unknown numbers), Email would get stuck syncing; and a boat load of problems. At first I attributed all these to buggy OS that I could only hope to be resolved in the upcoming update, however a new “symptom” showed up where the phone would refuse to sign into chat. Including Facebook chat and Rooms chat, interestingly this wasn’t limited to the phone but using the Live ID from anywhere  including the desktop client on Windows 8 and the browser chat on outlook.com would refuse to sign in.

Apparently others have had this problem and the most likely culprit is Skype, a thread posted on the Skype discussion forum takes the blame stating a simple solution it Uninstall Skype  force refresh your accounts (Settings–> account–> Long press on each account & refresh, then Reboot and if you like re-install Skype. 

If you are experiencing crashes in the People or Messaging Hubs or having email sync issues after installing the Skype for Windows Phone 8 Preview then firstly, sincere apologies for the problems that you have experienced.

Secondly, our current understanding of this platform bug is that if you uninstall the Skype app, then force a sync of all accounts, and then reinstall the Skype app, the problem should not recur.

We are eager to hear any experiences in this thread after following this process for users who have experienced this issue.

Advertisements

Unfortunately although the symptoms fit my device perfectly, the solution did not work. Yesterday I temporarily fixed the issue by forcing all accounts to sign out (by changing the password) then signing in again, that only worked for a couple of hours (or less) before it went back to failing to connect.

If the official solution did not work for you try these alternate fixes that hopefully might fix your problems (although they didn’t fix mine):

  • Preform the same reboot/uninstall detailed above except  when rebooting the device turn on flight mode (shuts down WiFi & Cellular Data), then after reboot turn off Flight mode and force account sync. (that seems to have fixed the problem for some users).
  • A second tweak is to unlink your Skype account from your Live ID (unlinks any linked contacts etc.) by going to skype.com, signing in and under “account” choose “Unlink Microsoft account”; then uninstall/reboot with flight mode on.

Hopefully that’ll fix it for anyone who has the same issue, and if anyone has a second possible fix do let us know in the comments down below.

Read the official discussion thread at Skype discussions and Microsoft forums here:

Skype: http://community.skype.com/t5/Windows-Phone/People-Hub-Messaging-Crashes-after-installing-Skype-for-WP8/td-p/1213804/highlight/true

Microsoft: http://answers.microsoft.com/en-us/winphone/forum/wp8-wpemail/accounts-in-wp8-keeps-syncing-apps-crashing/590b5a19-a72b-4570-a59e-05e29b5f6ffa?

Advertisements

Category: Applications, Lumia, Nokia, Windows Phone

About the Author ()

Hey, my name's Ali- Currently a fifth (and final) year Dental Student from Chicago; studying in Jordan. I love all sorts of gadgets almost as much as I love my cookies! Be sure to follow my Twitter handle @AliQudsi and Subcribe to my Youtube for the latest videos - no pressure. Thanks.
  • Ali Abdulla

    [quote]Over the past couple of days my Lumia 920 has been acting very strange, in a very bad way. Tile shortcuts would crash and redirect me to the homescreen, push notifications would be delayed, text messages fail to send, Caller ID no longer works (outgoing and incoming calls show up as unknown numbers), Email would get stuck syncing; and a boat load of problems. At first I attributed all these to buggy OS that I could only hope to be resolved in the upcoming update, however a new “symptom” showed up where the phone would refuse to sign into chat. Including Facebook chat and Rooms chat, interestingly this wasn’t limited to the phone but using the Live ID from anywhere including the desktop client on Windows 8 and the browser chat on outlook.com would refuse to sign in[/quote]

    are you describing Symbian? i was planning to switch to avoid all that, cant we have a peaceful bug free nokia? :(

    • dss

      Expecting stability from 1.0 software is not realistic..

      • Ali Abdulla

        i was forgiving its limitaion in exchange for its awesome speed/ui/stability..

        i dont mind few reboots and freezes every now and then, i mean, it couldnt be worse than the N8..

        but the bugs described above, sound serious..

        • http://Bob Bob

          I use Skype on my 920 and have had no problems.

          So may not effect all users.

          • Azeem

            Exactly the same here! No problem with/due to skype! It works well whenever I need to.

    • Mike

      If you stability get an N9. No reboots at all.

      • Noki

        +1

      • StefanP

        Indeed a mature product, the N9. It’s still alive! But I have no problems with my 920.

      • Simo

        Not true, I had an N9 before selling it (my review with pics was published on this site)… it was NOT totally stable. I never had a worse experiencing with email syncing than I did on my N9, and may concurred. I did like my N9, but Windows Phone has been an infinitely better experience.

      • Karl

        I can confirm that! Nooooooooooooo reboooooooots on the N9 !!!

  • hmmm

    Wow, what a cock-up. You’d expect something like this from a 3rd party app and a fragmented OS but MS own Skype FFS!

    • arts

      i suppose its due to native code? but more importantly is how long it takes to fix all the problems.

      • http://twitter.com/haranguemnb Harangue

        I guess it stems from work on the backend that they are doing as well. MS is supposedly changing the entire back end of Skype to something ‘more robust and modern’ than what it was, whatever that means.

        Apparantly this prevents really wrapping up the app, on the other hand it seems to work without any problem on other platforms.

        • http://Bob Bob

          Works without problem on my 920.

          l assume this may not be happening across the board.

  • pathetic

    I found another solution ! is very easy I recommend it to all users all you have to do , throw that scum and buy one without windows phone and these problems are resolved , you havent tried to do that? Now I know why nokia made their phones ​​very resistant , because with these problems would be many lumia thrown to the wall , a big move nokia continues with the successful work

  • Noki

    beta test not over?

    • dss

      Its called Skype preview for a reason… preview = beta.

      As far as the OS it self.. I am surprised that its as stable as it is at this point. I am not even sure if you could multitask without killing your batter in 3-4 hours.. you have to keep hitting that back arrow just to make sure you don’t leave anything open..

  • Oldboy

    I get 4-5 random restarts from my brand-new 920 daily. Sad really…

    • dss

      Replace it … its not normal.. if they were doing that, who would even want to keep it ?

    • viipottaja

      Really? Haven’t had a single one on mine in a month. Did you install,the Skype BETA?

  • Pingback: Anonymous()

  • MOOking

    bbbbbhahaha…and to make it worse Microsoft dumped 8bill for them and they still can’t get their shit together on their own so called best os lol…pathetic

  • anon2

    This is considered a feature in android. I don’t install beta software, so wouldn’t know. As for the google/android astro-turfers – F-OFF – you’re not wanted here.

    • guerrahp

      Those are the ones that need convincing otherwise its just you and your koolaid.

  • reedha

    I HATE WINDOWS PHONE

    • f u reedha

      i know. u can solve ur problem by GTFO oF this thread… Simple :)

  • Pingback: Anonymous()