Nokia is aware of “cog wheel” issue plaguing Lumia 920, PR 1.1 supposed fix? Some updated users still suffer
Not too sure if the Lumia 920 “cog wheel” issue has ever been posted here, most likely as I don’t think Ali or Jay have encountered it, and since I have the Lumia 820. If you are not aware, the “cog wheel” issue is caused by the Lumia 920 freezing, and needing to be “unfrozen” by using the hardware keys to perform a battery pull (like the 8sec power hold on Symbian apparently), anyway, it is this that makes your Microsoft Account (and linked social networks) stuff up.
To fix it, you need to do a reset. It is this reset that causes the screen to display the image you see at the beginning of the post, and not respond to anything. Most people took their devices to Nokia Care points to be fixed, however the more courageous simply used Nokia Care Suite’s Software Update Tool to reflash the device on their own. It seemed to fix it, with the vast majority of users reporting it happening again.
Since this has been a relatively widespread issue, I figured it was about time we reached out to Nokia about it. Below is their official comment on the situation.
You might have already seen that we have started to deliver a software update to the Nokia Lumia 820 and Lumia 920 just before Christmas. You can read the full story in the Nokia Conversations. I’m happy to let you know that the issue of the phone occasionally freezing up will be fixed with the software update. The delivery of the update has started for the AT&T and Rogers customers and it will be made available to other countries and consumers during February.
So it seems that the PR 1.1 (Portico) update is supposed to fix it. That’s great! Well, it would be if it weren’t that there are still some users who have the update and still having issues. Admittedly, it seems the number of affected handsets has dramatically decreased, but why have all devices not been “cured”?
Have you gotten the update and still suffering? Please get in touch
EDIT: Just wanted to add some extra info, based on what I saw in the comments (easier than manually replying to all). Yes, the Lumia 920 has an issue, most likely caused by Nokia modifications/add-ons, as the issue isn’t present on HTC 8x/8s or even the Lumia 820. In saying that, the Lumia 820 and 8X have had their own issues. With users of both reporting spontaneous reboots. I haven’t heard anything with the 8S yet, but who knows what issues that has. Either way, my point is, it isn’t Nokia’s fault, nor is it MS’ fault, solely. They each have their own share of the blame. No point in choosing who to blame, as it won’t solve anything. WE JUST WANT DEVICES FIXED!