#Unlike: Jolla accepts criticisms “…we suck….We’re not very good at the first-time user experience” Listening, Learning and changing

Speaking to Engadget at MWC, Senior Designer Jaakko Roppola accepts the criticisms to the “unlike” OS.

Many people have difficulties because we suck,” said Senior Designer Jaakko Roppola here at Mobile World Congress in Barcelona. “We’re not very good at the first-time user experience.”

http://www.engadget.com/2014/02/25/jolla-breaking-the-smartphone-mold/

But on the other hand, Jolla is exceptional at listening to their community feedback AND quickly addressing their input. Such examples of fixes include battery life and connectivity improvements.

Changing quickly is essential. There’s no point having a product and waiting months or years for a fix because they delay also adds more expectations which many fail to deliver on (hello WP team).

When asked who was Jolla’s typical user, Ropolla responded with a big smile, “They know who they are”. That’s quite a few of you guys, Nokia/Maemo/MeeGo fans that follow the flow of that old can-do-will-do underdog spirit.

Jolla was indeed a very promising device, on paper the new gestures and new OS brought something fresh but in reality, actual usability left something to be desired. This is coming not only from reviewers, but also some users of the device who are already very techy minded.

The ultimate target for Jolla is supposedly a device that’s powerful enough for a power user, but simple enough so that anyone can use it after they’ve learnt a couple of tricks.

One of the issues with Jolla that impacted in the reviews is the minimal time they allowed for folks to have it. Whilst some long time users have expressed their concerns too, Jolla Sailfish is super new. Folks reviewing WP devices or Android devices in a similar time frame (whilst not ideal) have previous experience of the OS.

Good luck to whatever they have planned :).

Cheers Alvester for the tip!

Category: Nokia