Hy,
I was had the same problem: appears Nokia logo and stay that way but here it what i was do and haw it was happened:
First I want to format mass memory, and it gets stuck pull out my battery, and put back and press start and…Surprise, won’t boot up, it get stuck on Nokia logo.
I decided to go to a Nokia authorized service (is in warranty)
O.K. so they wipe my old soft and put back new one (in 2 days it was ready),just like it was when i was buy it.
After I arrive home I personalized my settings, put some app on it, after I restart it surprise…won’t boot get stuck on Nokia logo
I make a hard reset (with 3butons pressed) manage to start and I just personalized the settings, no app installed, and then…the same problem, won’t boot stuck on Nokia logo.
At the final I’ve decided to reinstall my software V12 via pc suite, I install all that I was having in the past, all the app, and until now it works fine (it is a month from then) and hope that it will not happen in the future.
Every time i restart or turn off and then turn on i pray that will not happen.
I hope that is useful from somebody.

Are you running gravity and profimail? I have updated profimail to 3.20 with widget and it does not play well with gravity… USB pc suite lost and many more crashes- also my first ever memory full error messages. have done a reistall of v12 and hope that helps.

Beside the methods you (and we all the suffering N97 owners) learnt, I wildly avoid to power the cell off. (this often avoid the problem of not powering on as expected )

When I want put it on a off-like state (to avoid it rings on the middle of the night) I select the Flght mode profile.

Alberto

Thanx,

that method of battery in and card out, then battery in and card in, doing this for a couple of times helped me to get my n97 back without a hard reset.

thanx dear,

u really helped a lot.

thanx again.

nokia logo only
someone plz help am bored from that mobile

is there any new software coming soon that fix that problem and when
thnxx

Hi,
I also had my N97 frozen on the nokia logo for long minutes when it was charging, after it switched off because battery was low.
Tried several times to remove battery, memory card, then it worked after 5 attempts.
It seems that the SD card causes many troubles when booting, also on the 5800 xpress of my wife.
Thanks so much for the advice, that method works !
So before attempting any hard reset, please try longer, persevere !

Anyone tried the new v2 firmware yet ? I would be interested to have news about it.

Thanks.

hi there

Anyone out there with a solution to the N97 blue screen of death?

ur help will be appreciated.

Regards,
Solomon

I had this problem a number of times over the last weeks. At the beginning removing the SD card while starting was enough but today it just wouldn’t start.
I tried it on and off for 10 hours. Removing and replacing SD card and battery as well as plugging the usb cable and charger in and out again and again. And then it finally showed the battery status when using the USB and startet normally.
Nokia’s only advice at the moment is to reset the phone. I wrote them a quite angry mail and should get an answer in the next few days. If they have any solution I’ll post it here.
My advice until then is not to stop trying.

I just got an answer from Nokia. Their advice was to try to reset the phone and then remove the battery for 5 minutes to erase the user memory.
Also they informed me that a sim card older than 2-3 years could cause problems and to replace mine if it was that old.
And if none of this works I should bring it to a Nokia care point to reinstall the software and be sure I can reproduce the problem.
Did anyone already bring it to a Nokia care point? Did it help? As far as I know Nokia has no idea what the cause of this error is so I’m not all that confident.

Hey Guys i too had the same problem that is my N97 used to get stuck at the white screen with the Nokia logo while rebooting….then what I did was to think of getting it hard reseted but i tried this….as i had no memory card already in the mem card slot i took out my mem card from my N73 and inserted it in the memory card slot of N97 and then rebooted and to my surprise it started off to normal homescreen….you can also try dis and if u have a mem card already in it u can take ur mem card out and try rebooting(restarting..4newbiees) ur fone and again putting it in and doing it..it would surely work…….and u need not need a hard reset….And i want to say why this problem occurs this is due to some applications installed in my case it was the Joikuspot Lite i downloaded from the Ovi store…when it was installed and then it said it needs a restart and then dis happened…….so keep your phone memories clean and have a backup of your datas….avoid installing of too many softwares……

i hate N97 for its white screen of death! but i just love the demned device looks. i’ve been thinking of selling it and switch with other phone for couple weeks now, but I just cant let it go. if only i could get another phone withous selling my N97. oh, btw, do you have any idea why my ‘installed apps.’ wont open. i can’t uninstall my applications.

I install all my little apps on my SD card so when the white screen of death occurs a removal of the card will get it working again. Be very careful what you install on mass memory as one wrong app the phone doesn’t like a boom, hard reset time and an hour to get things back to normal (if you’re lucky)

Lots of experience I have had with this issue and hope Nokia fix it in the next firmware as it’s killing the phone. Done severla hard resets myself and unacceptable way to fix your £500 phone when you get the white screen of death!!!

I installed all the free promo games and tried to reboot my N97. BAM, logo of death. I tried the memory card trick. I insterted it, no luck, I removed the battery, re-insert it and remove the memory and BAM, it works.

Thanks for the tips. I’ll reboot it again to see if it’s back to normal

Hello,

I’ve had WSOD issue several times, but luckily somehow my phone booted up. But today it just stucked. So after like 3 hours of battery, sim, sd, phones and charger random insertion and removal I finaly managed to boot up my N97!
But after restart the same problem continues, so I had an opportunity to test my magic boot up sequence

All you nedd is N97 and charger.
When your phone is off, insert charger and wait for screen to light up and then remove charger. After couple of seconds screen turns off and at just after that you must press power button. After standart vibration notification just put your charger in and VOILA! You can insert your PIN again!

It would be nice to hear if this method works for you

Sorry for this post. I just forgot to subscribe for e-mail notification

i have just purchased a nokia n97 for my son for christmas all was working great unyil today he turned it on and cant get his music to play or even load it brings up the menu last played -then the songs and it tell him how many songs he has on it but then nothing and says memory full too many applications it say close some apps and then try again then in the same time frame the gutiar hero game wont load due to memory i dont know whats happened we have tried to restore it back to factory setting but doesnt help we have deleated alot of things off from all the memory options and it still says it i found the music in applications but cant get it to the music folder so it can play please help if you can

It works for my N97!Thanks a lot hitex!!!!!!!!!!!!!!!

where you insert the charger in my phone came off with my charger can i fix it or can i have it fixed.i hope i don’t have to get a new i haven’t told my parents HELP

robertoned :It works for my N97!Thanks a lot hitex!!!!!!!!!!!!!!!

Me too. Thanks.

You are welcome! It’s nice to hear that it works for you guys.

Thanks hitex – you have saved me days of installation. many thanks.

After a bit of playing around I’ve found I can reboot my N97 by just using the last two steps. With the phone off and battery in, press the power button, after the vibration plug in the charger and wait. Mine boots up everytime. Let me know if this easier method works for you.

Hats off to Hitex though.

Does anyone have this problem with the newest firmware? It’s dissapeared for me, no hard reset necessary. But Nokia still denies that it’s a problem…
But still i will create a backup once a week just to be sure.

One solution that I found is checking the drives in Windows, like a normal drive, sometimes this happens when you dont “remove safety” your N97 after to do file operations.

Hi i have my nokia since christmas and a update with the latest firmware, and i still have the problem and the solution gave by hitex did not worked.
So i’m despered … nokia just isnt what it was.

it’s my first nokia with problems with this one i had 11 nokias and no problems except this one .

Thanks Hitex, your method worked for me, saving me a lot of hassle!!

thanx hitex!!!

Andy W :
After a bit of playing around I’ve found I can reboot my N97 by just using the last two steps. With the phone off and battery in, press the power button, after the vibration plug in the charger and wait. Mine boots up everytime. Let me know if this easier method works for you.
Hats off to Hitex though.

same here.. hitex’s way didnt worked on me..
but when i tried andy’s im glad it worked.. thanks!! now im on my way to get rid of this problem once and for all.. sony might can solve this.. lol

I have talked to some Nokia guys and I have got a semi-vague indication that a firmware 2.1 (21.x.x) should be underway for the N97, propably fixing some of the remaining bugs.
In the meantime, there is a pretty good solution for those who suffer from the “hang on Nokia boot screen”-problem, also known as the WSOD (White Screen of Death). To solve it, do this:

1. Pull battery and re-insert it.

2. Power up the phone by holding the “Power button + RED key + GREEN key + Camera key” and wait 30 seconds or so.

3. After the wait the phone should come up normally asking for the SIM passcode and everything is fine.

“Power button + RED key + GREEN key + Camera key” is a sort of “soft reset”, it keeps all the installations and everything as opposed to the “hard reset”.

I love my N97, and now I can love it without hard resetting it time and again, which was really destroying that love. But now it is fine – however using 4 buttons when turning on the phone looks a bit silly

Hope this helps for others as well, and let’s all hope that Nokia QA start testing their smartphone software with a little more care.

PEOPLE BILIEVE ME, EVRYTHING ELSE FAILS BUT THIS ” HITEX’S ” METHOD IS AN INVENTION GUYS, IT REALLLY WORKS !!

Thanks a lot Hitex ….
that was such a helppp !!! Really appreciated !!

hi there plz i need ur help , yesterday i uploaded some applications from OVI then after that my N97 froze so i turn it off and baaaaaam the blue sign NOKIA ..since then nthing !!!i tried everything u guys said even HITEX i wish it worked >>>how many time should i try it to work out? do u have any other ideas??plzzzzzzzzzzzzzzzzzz i dnt want to reboot it …

i tried it like 20 times now didnt work>>>HEEEEEELLLP

Thanks for the help.

I was about to HARD reset my N97 when I decided to google it first and found this article.

My phone was stuck in the NOKIA screen with no luck then I thought well let me try taking the Memory Card out and start the phone and guess what it worked.

Thank you very much you saved me from one HARD reset.

The only thing that changed today was that I decided to install the NOKIA MAPS 3.1. Maybe that is what cause my problem in the first place.

Hi guys, thanks for all this – me the same as Asandino. Had also been having problems with Music Player and syncing from Windows Media Player – reckon it’s all related. Pleased to say a mix of Hitex and Andy W’s method worked for me…. Cheers guys.

Roll on the next firmware…!!!

ok i tried the HARD reset and SOFT reset didnt work
unless i am doing it wrong, can anyone make a video of this on youtube or something. cuz that’ll be very very helpful

I have one temporary and permanent solution to this problem, my Nokia decided to get stuck on the WSOD so to get out of it this is what I did:

1. Turn on phone, let it get stuck on WSOD
2. Keep it on, let the battery drain
3. When the phone battery dies, press the power button to ensure the phone is fully dead
4. Plug in charger
5. Let it start charging then attempt to power on the phone

This solution worked for me. As for the permanent solution? I’m going to recycle this phone and get something else – my experience with Nokia has put me off their products for life. Very disgraceful.

My Nokia N97 Mini wont stop searching for WLAN networks any ideas how to stop this, I’ve tried hard setting the phone even restoring to fgactory settings yet it still searches for WLAN even turned of the scanning still won’t have it.

Hotex your a lifesaver, worked for me too xxx

oh no.. it happen again..
this time both hitex and andy’s way didnt work..

help me!!

guys
try this…turn off ur theme effect!!…then u can on/off ur n97 mini wit happy hehhe..

Hi everyone, I found a solution very different from the others, its tedious but it worked for me. The problem was apps from the ovi store and others users, like themes. I deleted the last apps and themes I installed and now my n97 stars normally and fast. I was worried because I upgraded the phone to the last firmware and none of the solutions worked. It seems that the n97 software is more fragile than we thought. You have to be very careful with the apps you install even from the ovi store. Conect the phone via usb to the pc using mass storage mode, there you can see files that cannot be seen using the pc suite mode, such as themes in (F:\Private\10207114\import), I deleted all.It also helps uninstalling apps from the phone itself. If you cannot delete them from the phone use the pc to do it. When you hard reset the phone a lot of apps and files (like themes) are missing from the registry so you have to delete them manually, like trash. If you install an app that is not signed and not safe for the phone don´t install it. I hope it helps people.I will put this solution to the others post so we can fix once and for all.

I had a similar logo-screen-of-death problem, it turned out tha my GPD receiver had died. Got it changed from a Nokia Centre, although the GPS works afetr a long time now but the problem of booting up is now fixed

I’m also having the same problem, but mine gets as far as the Nokia logo screen, then after a few seconds switches off. If I plug it in to charge, it will just loop over and over again… white screen with a beep, small pause, Nokia screen, few seconds pause, then blank screen, then loops over again… real PITA!

I have completely cleared all the crap apps that come with the phone and upgraded to fw 20. something, but it’s still doing it.

I’ve basically got a phone that will work as it is, but as soon as I install anything regardless of signed or not, it won’t reboot.

There are loads of work-arounds on the net (many the same as Hitex’s to the letter), but none of them work on this phone.

The latest app for me was Snaptu which I downloaded from the OVI site, installed okay, worked fine, bricked my phone! Tried installing a newer version from the net, same thing, installed ok, worked ok, bricked my phone! Tried loads of apps, and none of them seem to work.

I’m just about sick of this now, if I wanted a basic phone that didn’t come with apps, I’d have got an N96 or something. I love the feel of this phone, but not being able to install apps on it is kinda pointless.

Nokia… FAIL!

thanx man….the battery in n out in n ouy thing worked my n97 is on..never reinstall the firmware…it screws ur phone

my n97 hang and still hang after removed battery its still white screen how can i reset not working only white screen with logo of nokia plz help me

My phone started doing the white screen of death last week, I looked it up on google and found something that really work, you may have to try a few times to get the timeing right but it really works: So take out battery put back in. Stick in your charger and wait for the screen to go white as soon as it does pull charger out than turn the phone on. When you feel the vibration quickly put the charger back in and you will hear the glorious sound of the nokia start up tune. Ive had to use it twice since than the trick is to not let the battery go anywhere near 2 bars left and you will not need to reset and all ur apps data etc will still be in tact and I am just praying that the next software update fixes the issue as I am like everyone else and do not wish to go any amount of time with out my precious Nokia!! So please give it a try I was sceptical at first but it really worked

good luck xo

I forgot to add in my haste when u pull the charger out quickly u ahve to wait for the screen to go black again before u try turning it on. and than when u feel the vibration quickly put it on charge and than wait over 30 seconds : )

I going thru a different problem entirely, my N97 switches ON but wen it get to the home page it does not respond and d screen colour get dark. dnt know wat to do. after spendin £500 to get d phone just 2 weeks ago.. Although i was told not to get it, but i insist now am regretting my actions.

hey thankx a lot..i faced d same problem yesterday.but trying tht ‘ hard reset ‘ thing worked for me..i was abt to give my phone for repair, but thn thot of checking it online any home remedies,lolz..im happy hurray!!

it happened to me today i just wanted to reboot my phone!
i tried everything method that is written here with the charger and battery
i dont want to do hard reset . plz help me!

Hey guys.I want to share my N97 mini as well.The so called ‘best phone’ of Nokia for the time being.I had the same problem mentioned by you guys over and over again.
1. the phone wont start
2. the $$$$ Blue nokia logo just wont go away and start my phone
*Do not Hard restart your phone just yet.
Solution is:
1.What i did was like the mentioned steps above.batery out,in mmc out etc.
2.Then i came across ‘Animes N97 geek’ comment..
3.*I inserted my previous’s phone MMc.and my super N97 Starts.OMG!its was magic to see the handshaking once more(sarcastic).Then,i took out my previous phone’s mmc n inserted my N97 mini’s mmc.The phone started to BRICK once more.Damn..
4.*my last advise is after the phone has started by doing step no.3.Do not insert ur N97 mmc.plis throw it away or Reformat it first.
ALL THe BEST GUYS!

The WSOD problem reared its ugly head again today after installing some 3rd party stuff off Ovi. (It had gone away since my last fw update)
With little hope started trolling google results again searching for some new solution. Lo & behold: The charger boot-up method (Andy version!) worked for me too.

Many thanks to Hitex & everyone else.

I had all these problems and still managed to get the phone going. but…. it progressively got harder to get started til…. of course I couldn’t get it started at all. after a hard reset i proceeded to re-install the 120 games from my mass memory. got curious and turned it off. had to hard reset it again. now i’ve got half way thru re-installing and keep turning it of periodically to find the bastard game that is causing it. Surely……………there is an antivirus that can find this for me ? Its a real pain customising it again and again.

Thankyou guys,one n all

hitex TNX!!! I LOVE YOU!! a kiss from Madrid!

Man you are genius. I was just thinking of giving hard reset and was searching net for same that I came across your tips. Taking the memory card out and restarting served the purpose.
Thanks.

Hey Hitex,

I was extremely sceptical about your solution but decided to give it a bash…Lo and behold it worked! You sir, are the man!

Thanks for making me not fling my mobile into the dustbin and get something non-Nokia.

I’ve saved this URL to my favourites…good bunch of guys on this site…very helpful.

HI All..

How do you think n97 mini vibrator is, i feel the side button has more power of vibration then the phone kept on silent.

DO we have any software to solve this?

HI All..

How do you think n97 mini vibrator is, i feel the side button has more power of vibration then the phone kept on silent.

DO we have any software to solve this?

Please help with this…

OMG, Hitex, ur instruction just helped me revive my Nokia 97. Thanx a lot!!

hitex its not working for me?? . do i have to put the charger back in

hitex. so i put the charger in . the screen will lit up, then take it out, after a few seconds the screen will turn black. do i have to pree the power button as soon as it turns black.

and how long to i have to wait for after i do the final step

its just stays on the nokia screen forever

thank you so much hitex. you are a life saver . im am so greatfull. thank you . you should get a prize for what you have discovered the best solution to the nokia hard reset problem

Hey Hitex… you’re already getting a lot of love, but I just wanted to add my respect for your method which saved me hours of frustration with my N97mini (old firmware because locked to Orange Switzerland).

Everyone else, the WSOD has only ever appeared for me after I have installed a whole lot of new applications/updates in one go and, possibly significantly, only when one of those new applications automatically takes over the phone at startup (this time it was a new version of Nokia messaging). My theory is that it is a problem the OS has with starting up directly after something with a “run this special software on next restart” command. Anyone else noticed this? It could, of course, have been something else I installed. Particularly interested if you also got a “different” startup to normal after using Hitex’ method which might reveal the same thing.

Useless by Nokia… thank god for this blog and thanks again Hitex!

Help! I locked the screen with the side lock then quickly unlocked it again as i forgot to check time, and my mini hated this!! Screen just black, i have glowing of green, red and white buttons, but nothing on the screen? tried taking battery out, plus card then put it all back in, turn on, get the vibration and nokia sound but still black screen? Anyone had this?